CareAR Assist: A Smart Augmented Reality Support Platform
CareAR Assist is a free Android application developed by CareAR, A Xerox Company, which provides a smart augmented reality support platform for customer service, field service, and IT service staff. The app allows for remote AR guidance and troubleshooting, reducing the need for costly dispatches and enhancing safety. With CareAR Assist, customers, employees, and field staff have access to the next generation support tool to deflect and reduce downtime fast.
One of the key features of CareAR Assist is its multiparty capability, which allows for an unlimited number of collaborators to work together in a live, high-definition, remote solve session. The app also offers an industry-leading AR toolbox, including annotation tools, which enable users to annotate live video feeds and shared images, providing detailed visual guidance to quickly resolve problems. Hosts can also enable session recording to capture video, audio, and AR annotations for post-session playback, great for critiquing new hires or creating audit artifacts.
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